Cancelling a Lesson
Notice | Outcome |
24+ hours in advance | Free reschedule or credit |
Less than 24 hours | Lesson forfeited, no credit |
No-show | Lesson forfeited, no credit |
Make-up lessons must be used within the same month and are subject to teacher availability.
If We Cancel
If we cancel a lesson due to teacher illness or other circumstances, we will offer a make-up lesson or credit toward your next billing period.
Withdrawing from Monthly Lessons
Written notice must be given at least 14 days before the next billing cycle. Fees already paid for the current month are non-refundable once lessons have begun.
Pre-Paid Lesson Packages
Timing | Refund |
Before any lessons used | Full refund, less $25 admin fee |
After some lessons used | Refund for unused lessons, less $25 admin fee |
After 50%+ lessons used | No refund |
After School Program
30 days’ written notice is required to withdraw. Current month fees are non-refundable.
Camps (Spring & Summer)
Notice Before Camp Starts | Refund |
30+ days | Full refund, less $50 admin fee |
15–29 days | 50% refund |
Less than 15 days | No refund |
If we cancel a camp session, a full refund will be issued within 14 business days.
Exceptional Circumstances
For serious illness, injury, or bereavement, please contact us directly. We review these situations case by case and may require supporting documentation.
To request a refund or cancellation:
info@musicschoolcanada.com
(778) 386-6387
We process all requests within 14 business days.